Memory Support
That Sees
the Whole Person

Heartfelt CONNECTIONS —
A Memory Care Program™

Every member of our memory care team is trained in Heartfelt Connections — A Memory Care Program™, a comprehensive, research-based approach that sets a higher standard for individualized memory care. The program begins by getting to know each resident’s life story and focusing on what they can do — then builds a personalized plan that nurtures those capabilities, celebrates each small success, and promotes a genuine sense of purpose and accomplishment each day.

Heartfelt Connections is guided by principles that shape every interaction our team has with residents in their care:

• We view aging as a natural process — life stories to be continued.
• We believe what remains is far more important than what is lost.
• We focus on each resident’s unique remaining abilities.
• We embrace and celebrate everything our residents do.
• We create success stories, one small victory at a time.